COSMOTE Family Safety is a service allowing parents to introduce their children to the new digital era in a safe way.

The service offers parents the following control options:

• To restrict access to websites with prohibited content
• To filter entire website categories according to their content (ex. webpages with inappropriate content)
• To monitor Internet & social media use and limit and/or restrict it to games and Internet applications (only on Android operating system)
• To be aware of and prevent potential dangers arising from the use of Social Media Networks (cyberbullying on Facebook and WhatsApp)
• To set time limits on Internet use for all devices their child uses
• To be aware of their child’s location at all times
• To define geographical boundaries within which the child can move and to receive notifications whenever their child “steps out” of these predefined boundaries.

COSMOTE Family Safety can be installed on Smartphones & Tablets with Android and iOS operating systems, and on laptops and desktops with Windows.

No. Parents install COSMOTE Family Safety parent on their smartphones or tablets. This application is essentially a control tool to monitor the child’s activity.

COSMOTE Family Safety child is installed on the child’s smartphone, tablet and/or PC/Desktop. This application is essential in order to control the child’s online activity.

The COSMOTE Family Safety service enables parents to manage their children’s devices, after they have installed the COSMOTE Family Safety child application on each device, through the parent management tool.

Indicatively, the user has the ability to:

• Manage the child’s profile
• Restrict access to certain websites or entire website categories
• Set time limits for Internet and application use
• Monitor the child’s online activity

For more information regarding the parent management tool, please see here.

Parents are able to visit the management tool through the parent application or through the application menu.

Parents enter their username/email and password they’ve created when they registered at the service.

The COSMOTE Family Safety service enables parents to control up to 5 devices (smartphone, tablet, PC/Laptop) by installing the COSMOTE Family Safety child application on them.

The installation of COSMOTE Family Safety parent application on the parent’s device does not count as one of the 5 available licenses.

The COSMOTE Family Safety service is available only for COSMOTE mobile subscribers.

It applies to all new and existing non-business mobile customers as well as to Mobile Cost Control plans with MB allowance.

To activate the service (parent) you can choose one of the options listed below:

• Go to My COSMOTE app/website and select activation
• Call 13888
• Visit one of the shops of the COSMOTE branch network

As soon as the activation is completed, you will receive a free SMS with a URL. Click on the URL link to complete your registration. Fill in your personal email which will also be your username to access the service. That’s where you’ll receive the service notifications.

Then download the COSMOTE Family Safety parent application on your smartphone and indicate the devices you wish to control.

Finally, download the COSMOTE Family Safety child application on your child’s devices you wish to control (Apple Store – Google Store – PC Client).

You will need your username and password to install and login to the above mentioned applications.

To deactivate the service (parent) you can choose one of the options listed below:

• Go to My COSMOTE app/website and choose activation
• Call 13888
• Visit one of the shops of the COSMOTE branch network

The service will still be available until its expiration, at which time the customer will be notified by free SMS for its deactivation.

Following this, your child’s device will no longer be protected and you will not be able to access/login to any application.

The service does not affect the COSMOTE mobile network speed neither the WiFi connection you’re connected to.

The child’s online experience is not affected in terms of speed.

As to Android operating systems, the child will notice a difference while browsing through the Internet as he or she will now use the COSMOTE Family Safety child browser.

For iOS operating systems, the browser used is still the Safari browser. Furthermore, as a VPN client installed with the child’s application is used for browsing protection, there will be a VPN flag indicating that the child’s device is being protected.

The parent application is available on Google Store and App Store. Once you download it on your smartphone and open it, you can insert the email you indicated upon registering. Then you will have to set a password and connect to the application. Through this application you will be able to indicate the devices you wish to control following the application instructions.

Using the parent application and adding one device, the parent can send a link to the device he or she wishes to protect. Then, the parent has to check the child’s device and depending on the device’s operating system, be transferred either to Google Store or to App Store and download the COSMOTE Family Safety child application.

Upon opening the application, the parent will type an email and password and follow the steps required by the application to complete the installation.

For Android operating systems, the application asks the parent to activate the device manager to ensure that the child will not uninstall the application without the parent’s password.

For iOS operating systems, the parent is informed on how to set a restriction code when installing the child application to prevent the child from uninstalling the COSMOTE Family Safety child application and other applications on the child’s device.

For PC (Windows), the parent, again using the parent application, can select the Family PC profile and send the installation link via email. By clicking on the link in the email, the parent can install the application on the family PC/laptop. Then he or she will have to type an email and password to connect to the application and activate the device’s protection.

The parent can uninstall the application from the child’s device, depending on the operating system, by following the instructions listed below:

For Android operating systems:

• First you need to deactivate the COSMOTE Family Safety application device manager from the device’s settings and security. You need your password (parent’s password) for the deactivation.
• Once the device manager has been successfully deactivated, the parent will be notified on the parent application and will receive an email for this action.
• Then the parent can delete the COSMOTE Family Safety child application from the device.

For iOS operating systems:

• The parent has to deactivate the restriction by entering the restriction code from the child’s device’s Settings.
• Then the parent can delete the child application from the device.

For Windows PC operating systems:

The parent has to click on programs to uninstall the application. The parent has to connect to Windows as administrator in order to be able to uninstall the application.

Since your child uses the COSMOTE Family Safety App on an iOS-enabled mobile device and over a mobile network and the application requires a VPN client to protect Internet traffic, mobile carriers may impose restrictions on preferential charges or zero billing programmes (e.g. SOCIAL NOW, PLAY NOW, etc).

As part of the provision and support of the Service, COSMOTE, as the Controller of the personal data that the parent enters into the application, cooperates with the Processor. Any other COSMOTE’s and/or Processor's collaborators are committed to follow the rules of processing and safety requirements set out by COSMOTE for the provision of the Service. In addition to the above, COSMOTE shall not disclose, process or transfer your personal data to third parties, except in cases where such disclosure/transfer is required by applicable law or where COSMOTE has explicitly requested and has received your specific consent after having properly informed you of such processing. COSMOTE shall implement appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction or accidental loss and against unauthorised alteration, disclosure or access, and against all other unlawful forms of processing.