Can I get a new mobile number without going to a COSMOTE/GERMANOS store?
Certainly! In the "Manage Connections" section, choose "Activate new connection" > "Prepaid plan" > "Order SIM card" > "Get a new number". Choose between WHAT’S UP, COSMOKARTA, FROG or Mobile Internet with a card, follow the steps, and soon you will receive the new SIM card. Its activation is easily done through the COSMOTE APP with your ID (or other identification document) and a selfie! The signing of necessary documents is done electronically, and your prepaid plan is activated in a few minutes.
Can I keep my number from another provider by getting a prepaid plan?
Yes, you can, as long as the number is registered at your name! In the "Manage Connections" section, choose "Activate new connection" > "Prepaid plan" > "Order SIM card" > "Keep the number you already have at another provider". Its activation is done through the COSMOTE APP with your ID (or other identification document) and a selfie! After electronically signing the necessary documents, the process of transferring your number will commence. Once completed, you will be notified by email.
How many prepaid plans can I order online?
You can only get one prepaid plan per order. If you want more, you must repeat the process after activating each prepaid plan. Attention! You cannot have more than 20 prepaid connections registered at your name across all mobile providers in Greece.
Can I use my prepaid plan’s SIM card immediately upon receiving it?
No, you need to activate it first through the COSMOTE APP in the "Manage Connections" section, selecting "Activate new connection" > "Prepaid plan" > "Activate SIM card". Once the activation is complete, you will be notified via e-mail. If you have requested a number transfer from another provider, you must wait until you are disconnected from the previous network before inserting the new SIM card into your mobile.
How can I activate the SIM card?
You will need the envelope of the SIM card you received, your ID (or another identification document), and a selfie! Go to the "Manage Connections" section in COSMOTE APP and select "Activate new connection" > "Prepaid plan" > "Activate SIM card", then follow the steps. Once activated, you will be notified by e-mail.
I can't activate the SIM card. What should I do?
To activate the SIM card, go to the "Manage Connections" section of the COSMOTE APP and select "Activate new connection" > "Prepaid plan" > "Activate SIM card". You will need to scan the barcode on the SIM card envelope using your mobile camera. Alternatively, you can enter the SIM card code manually. If activation is not possible, you will see a relevant explanatory message on your screen. If you don't activate the SIM card promptly, your order may be canceled, and you'll need to place it again.
What documents do I need to activate my prepaid plan?
To activate your new number or complete your number transfer to your new prepaid plan, you'll need to take a photo of your identification document (ID or passport) and a selfie, which will be used exclusively for the identification process. In case of any issues (e.g., unclear document), you'll see a relevant message on your screen guiding you accordingly.
What happens if I don't activate my prepaid plan’s SIM?
The SIM card’s activation window may expire, and you'll need to place a new order. Especially when transferring your number from another provider, if you don't proceed with the activation process promptly, the transfer request won't be sent to your current provider until you do so.
What is immediate and indirect portability?
You can activate your number immediately upon receiving the SIM card (immediate portability) or wait 14 calendar days from signing the contract for the number transfer process to start (indirect portability). During this period (withdrawal period) and until your prepaid plan is activated, you can cancel your order from the "Orders" section. Otherwise, you'll lose the right to withdraw. Attention! The number must be registered under your name, in order to be able to apply for number portability, otherwise your request will be rejected by the National Reference Database of Portability (NRDBP).
Is there a cost for ordering the SIM card for my prepaid plan?
Your order costs €3. Your order includes the SIM card for your prepaid plan and communication gifts that are automatically activated with the purchase of specific bundles for 6 months from your prepaid plan’s activation. If you have chosen Mobile Internet with a card, your order costs €20 and includes the SIM card with 15GB for 12 months integrated for immediate use after activation. Upon completion of your SIM card online order, payment is made with a credit or debit card.
What identification documents can I use for my prepaid plan?
The following identification documents can be used:
1. National identity card
2. Special ID for Foreigners (Constantinople, Imbros, Tenedos)
3. Official identity card
4. Greek residence permit
5. European identity card
6. Greek residence permit certificate
7. Security Forces identity card
8. Alien's card requesting political asylum
9. Diplomatic identity card
10. Residence permit on humanitarian groups
11. Passport
12. Special ID for Foreign Fugitives
13. Expatriate identity card
14. Special card for aliens who have not been granted
15. Refugee identity card
16. Non-deportation certificate for aliens who have applied for citizenship
17. NATO Employee Proof
18. Travel document (T.D.V) for beneficiaries and applicants for international protection
According to the legislative framework, the digital identity card in the gov.gr wallet cannot, for the time being, be used for personal data verification/ identification of the owner of a telecommunications connection remotely (e.g. via app/ web portal). The digital identity card in the gov.gr wallet is only valid for personal data verification/ identification carried out by an authorized representative of the electronic communications provider with the physical presence of the owner of the connection (e.g. at the provider's stores).
one app for everything
