If you stay in an EU country for a longer period and your mobile phone remains in roaming for a longer period than it did in Greece within a 4-month rolling period, then you will receive an informative text message that will provide you with a 14-day margin until the additional roaming charges apply. If you continue in roaming for a period longer than you did in Greece, then in order to consume the free embedded usage of your plan you will be charged with the following additional roaming charges:
 

• 0,03€/minute for outgoing calls
• 0,00546€/SMS for text messaging
• 0,002114€/ΜΒ for Internet browsing
• 0,002728€/minute for incoming calls

You will receive a text message as soon as the additional charges start to apply. Finally, the additional charges concern traffic to/from EU networks, with charging step per second for voice and per KB for data usage, whereas for outgoing calls there is a minimum 30-second charge.


VAT is included. and 10% mobile subscriber fee.The mobile telephony subscriber fee does not apply a) to subscribers of Data (Mobile Internet) programs b) to subscribers who are entitled to exemption from the mobile phone fee from 15 to 29 years old) after registering in a special application of http://gov.gr, for one number per beneficiary, at the first invoicing in the contracts or at the next renewal in the prepaid c) to prepaid users, as a 10% prepaid fee has been paid when renewing the balance of their connection & d) to Card Contract & Business Cost Control subscribers as long as t hey choose to purchase a package with a charge to their balance, as the Mobile Subscriber Fee Telephony has already been assigned. For more information about the Mobile Telephony Subscriber Fee click here.

When traveling within the European Union, you can use value-added services with increased costs specific to each country, as defined by the network of the selected country. For better information and to avoid high charges during your travels to a specific destination within the EU, you can visit the following link:
https://www.berec.europa.eu/en/vas-numbering-ranges

When traveling within the European Union, you can use emergency services of your destination country free of charge. The common European emergency number "112" is valid in all destinations. For more information on alternative means of accessing emergency services by destination, you can visit the following link for relevant information:
https://www.berec.europa.eu/en/emergency-means

When traveling within the European Union, you have the ability to use public warning systems for mobile devices developed by the country you are visiting. To check if a relevant warning system is available for a specific destination within the EU, you can visit the following link:
https://www.berec.europa.eu/en/pws

COSMOTE informs its subscribers who are located on ships, planes or in border areas in Greece that they may inadvertently automatically connect to satellite networks or networks of adjacent countries respectively, via the use of roaming services.Connection to those networks is charged according to the current roaming pricelist.

• For subscribers located on ships, planes or in border areas in Greece:

COSMOTE reminds its subscribers that they can check if they are roaming by checking that the COSMOTE GREECE NETWORK icon (COSMOTE / GR COSMOTE / C-OTE / 202-01) does not appear on the screen of their mobile phones.
Those that do not wish to use roaming services, in order to avoid different charges, are advised to manually select the COSMOTE network (COSMOTE / GR COSMOTE / C-OTE / 202-01) via the settings of their devices.
Note that the above action does not allow use of roaming services. Therefore, in the future, if you wish to use roaming services, you’ll simply have to choose the «Automatic» network selection via the settings of your devices.

• For subscribers located in border areas abroad:

COSMOTE reminds its subscribers that they can see the network to which they are connected by observing the name of the network that appears on their screen. (For more information in relation to network providers and network names, check the list of cooperating companies and networks.)
Therefore, those who are located in border areas abroad are advised to manually select the network they wish to connect to, via the settings of their devices, in order to avoid different charges.
If you are no longer in border areas or you wish to change country, the proposed option is the «Automatic network selection», via the settings of your device.

If you need help to select a network and activate/deactivate the roaming service, call Business Customer Service Fixed & Mobile COSMOTE in 13888 if you are a Residential User, a Prepaid or a CostControl subscriber and in 13818 if you are a Business Contract Plan & CostControl subscriber or visit a COSMOTE branch shop.

COSMOTE advises you that there are cases of automatic, unrestrained connection and data transfer when traveling abroad.

For example, you can deactivate any software or automatic application updates if you don't need them when abroad.

As regards your mobile:

• Ensure you lock the keypad of your handset, so as to avoid the risk of accidentally pressing buttons that automatically connect you to the Internet.

As regards email settings:

• You can adjust your email settings so as minimize your data roaming volumes; for example you can only receive the text of your emails (without any attached files) or you can receive e-mails up to a certain data limit e.g. 5ΚΒ or to have the option of opening or not your email attachments.
• You can also choose which e-mail accounts from all your e-mail accounts, will be automatically synchronized while abroad.

As regards Internet use:

• We remind you that sites with loads of pictures and video imply downloading a large amount of data.

As regards your applications:

• Change the settings of your laptop so as to request approval before performing automatic updates, such as: antivirus or windows updates. Select which of your applications should be automatically synchronized while abroad.
• If you want to download a program, when abroad, first check its size. Some programs maybe substantial in size.
• Remember that with your navigation software via A-GPS or via the Internet you can download maps of big size. This, however, does not hold for Global Positioning System (GPS) applications.
• Furthermore we inform you that for even better cost control COSMOTE offers you, free of charge, the service COSMOTE Roaming Data Limit with maximum data transfer limit set at 62€ (with 23% VAT), within the all countries worldwide.

For more information, please see COSMOTE Roaming Data Limit service